Refund policy
We hope you enjoy your Navero purchase. This policy explains how to request a return when you are not satisfied, and how to contact us if an item arrives damaged, faulty, or different from what you ordered.
1. Returns When You Change Your Mind
To request a return under our voluntary returns program, contact us within 30 days of delivery.
Returned products must not have been worn, washed, or used. Keep the original packaging and all attached tags.
Products identified as final sale, hygiene products, and goods made to your individual specifications or clearly personalized are excluded from this voluntary program.
These voluntary conditions do not limit a statutory withdrawal right or other mandatory consumer protection that applies to your purchase.
2. Damaged, Faulty, or Incorrect Products
If something is damaged, defective, or not what you ordered, email hello@navero.art with your order number and a description of the problem. Photographs, where available, can help us review the issue.
The unused-condition requirements and voluntary return exclusions in Section 1 do not override your rights concerning faulty or incorrectly supplied goods. The voluntary return window does not replace any longer period or other remedy required by applicable law.
3. Requesting a Return
- Contact our team. Email hello@navero.art with your order number and the reason for your request.
- Receive return instructions. Our support team will review your request and provide the appropriate return address and shipping instructions.
- Send the item as instructed. Follow the instructions provided for your return. We will inspect the returned product to determine the applicable refund.
Please contact us for instructions before sending a return. A business or fulfillment address displayed elsewhere on our website is not automatically the correct return destination. This process does not restrict a statutory right to withdraw or another legal remedy.
4. Return Delivery Costs
For voluntary returns, the customer pays the cost of shipping the item back. When a return is required because a product is defective or we made an error, Navero is responsible for the return shipping costs. Any different allocation of costs required by law takes precedence.
5. Refund Processing
Approved refunds are issued to the payment method used for the original purchase within 5–7 business days after inspection, unless applicable law requires an earlier refund.
Your bank or payment provider may need additional time to show the credit in your account. Contact hello@navero.art if you need help checking the status of a refund.
6. Contact Us
For return or refund assistance, email hello@navero.art and include your order number.
