Thank you for choosing Navero. We work with production and delivery partners to prepare your made-to-order products and arrange shipment to your address.

1. Production Before Dispatch

Each made-to-order item needs time for production and quality checks before it is sent out.

Product group	Estimated production time
Apparel and standard merchandise	1–2 business days
Ornaments, crafts, and custom items	1–3 business days

Production time is separate from transit time. Allow for both when estimating when your order may arrive.

2. Delivery Estimates and Shipping Charges

All Navero products are made to order. Each item is produced after your order is placed, so production time and shipping transit time are calculated separately.

United States Shipping

For apparel fulfilled by our US production partners:

Stage	Estimated Time
Production and processing	1–2 business days
Standard US shipping	3–7 business days
Estimated total delivery	4–9 business days

These estimates apply to eligible US-fulfilled apparel orders and may vary depending on the product, destination, and shipping carrier.

International Shipping

Destination	Estimated Shipping Transit
United Kingdom, European Union, Canada, Australia, and other supported destinations	12–15 business days

Production time is additional to the estimated shipping transit time.

Shipping Costs and Tracking

Shipping charges are calculated and displayed at checkout before payment.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Delivery estimates are not guaranteed. Holidays, severe weather, carrier delays, and high-volume periods may affect delivery times.

3. Remote and Military Destinations

Where delivery is available, orders sent to remote areas, islands, or APO/FPO/DPO military addresses may need an extra 2–5 business days to arrive.

4. Shipment Tracking

Once your parcel has been dispatched, we will email you a shipping confirmation with a tracking number and link. Use this link to view the delivery updates available from the carrier; updates may not appear immediately.

5. Import Charges

International shipments may incur import taxes, duties, or customs handling charges. Charges not collected at checkout are payable by the customer where this responsibility has been disclosed before purchase and is permitted by applicable law.

6. Delays and Delivery Questions

If your order has not arrived within the estimated timeframe or you need help with tracking, contact hello@navero.art and include your order number.

If we cannot dispatch your order within the applicable promised timeframe, we will provide the notice and any choice to wait, cancel, or receive a refund required by applicable law. Delivery estimates do not limit your statutory rights.